What to do if the setup files are corrupt?
When try to install the software, it pops up “The setup files are corrupted. Please obtain a new copy of the program.”
Probably it was not downloaded completely, so please re-download the software again, and then start to install.
What is the difference between the trial version and registered version?
They are almost the same. The only difference is that the trial version only permits you to scan and preview Galaxy phone lost files, and you need to register the software if you want to recover them to your computer.
What to do if my phone can’t be connected?
If your Galaxy phone cannot be connected to PC, please follow below instructions.
1.Download the Galaxy phone software’s latest version from http://www.galaxy-recovery.com/.
2.Enable the USB debugged.
3.Connect USB cable again to see if it is detected.
4.Recover any other USB devices that are plugged into your PC.
5.Install the correct driver for your phone on your PC. http://www.samsung.com/us/support/downloads
What to do if the software get stuck when scanning?
If the software freezes or crashes during scanning, please reinstall the software on your PC, or install the software on another computer.
What Galaxy phone data does the software support to recover?
Contacts, messages, pictures, videos, music, documents, and WhatsApp history.
Does the software support recover internal memory data?
Yes, you can recover lost data from both internal memory and external microSD card.
Which Galaxy devices are supported?
Galaxy S, Galaxy S2, Galaxy S3, Galaxy S3 Mini, Galaxy S4, Galaxy S4 Mini, Galaxy S4 Active, Galaxy S4 Zoom, Galaxy S5, Galaxy S5 Active, Galaxy S5 Mini, Galaxy S6, Galaxy Note, Galaxy Note 2, Galaxy Note 3, Galaxy Note 4, Galaxy Mega, Galaxy Young, Galaxy Y, Galaxy Win, GALAXY Trend Duos, Galaxy Tab, Galaxy Tab 2, Galaxy Tab Plus, Galaxy SL, Galaxy S Glide, Galaxy Proclaim, Galaxy Plus, Galaxy Player, Galaxy Mini, GALAXY Grand DUOS, Galaxy Fit, Galaxy Exhibit, Galaxy Core, Galaxy Camera, Galaxy Ace, etc.